Policy on Refund / Cancellation for Online Shopping
Smart Shop Collection, @smartreviewsforlife.com acts merely as a platform or online meeting place and is not responsible for issues related to payment failure/ delayed shipping /problem in returns / cancellations error etc. on such direct buyer-seller transactions. Any issue related to cancellations / returns / refund etc. are resolved by us with buyer and sellers through our mutual negotiation. Please read the below User Agreement for more details and check product availability before making your purchase on Smart Shop.
However, for small value transactions where buyer is willing to pay through online payment gateway-Smart Shop Collection@smartreviewsforlife.com offers a buyer protection program for online shopping.
Return / Refund Policy for Products Paid through Online Payment Gateways
- Buyer is completely protected through 2-day return guarantee for all products purchased from Smart Shop Collectionemail@example.com which are not as per ordered specifications, such as
- Wrong Size
- Wrong Quantity
- Wrong Color
- Significantly different from the description given by the merchant
However, for some products, the sale is a final sale, and the merchant does not accept any return. Some products, customized products, products like undergarments, lingerie, swimsuits etc and perishables products cannot be returned due to health & hygiene reasons. Also, for above listed condition for returns/refunds, a specific proof to verify the state of defect in product needs to be brought to notice via video, image of product to us, with in 2-day of receipt of parcel.
We will also not be able to accept the return if product..
- Is used / worn or altered
- Exhibits physical damage to the box or to the product
- Is returned without original packaging and accessories
- Serial Number is tampered
- Items should be returned within 2 days of receiving the product. If buyer does not request return/refund within 2 days of receipt of product, it will be assumed that buyer is satisfied with the product and no return request will be accepted after 48 hours of delivery of product.
To request a return, please log-in to smartreviewsforlife.com or chat-window or email and raise Return Request for concerned product. Buyer is need to submit proof such as Image, Video of condition of the product. You will receive an e-mail acknowledgement of your request.
Return Request will be reviewed by Smart Shop. If necessary, request is shared with concerned merchant for approval.
After approval, buyer will be required to send the product back through a reputed courier. Courier cost for sending the new product will be borne by Smart Shop in case it is claimed for replacement, but old product needs to be shipped by Buyer at it’s own expenses. In case of refund, shipping cost will be deducted from the refund amount payment made to the buyer and credited in Smart Wallet as Store Credit for Shopping.
Make sure that the merchandise/product has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, please mention your order number.
After the return product is received, it will be verified against your claim. Replacement or refund is initiated after verification process. Replacement would depend on the stock availability. In case of non-availability of stock refunds will be initiated.
It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.
We initiate the replacement or refund within 2 working days of receiving the product. For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written order number on the package.
Disclaimer: Smart Shop Collection User Agreement
Smart Shop Collection-Smartreviewsforilfe.com reserves the right to entertain the request for return or refund based on the fair user policy and the above User Agreement agreed by the buyer.